As we celebrate being awarded the Best Independent Tax Consultancy firm at this year’s Taxation awards, we remain focussed on maintaining our ability to offer the level of support our clients need. This is especially important during the trying times we are all facing due to Covid-19.
Our flexible range of access points means that clients needing advice can contact us in one of three ways:
Advice lines – whether provided as part of our Fee Protection Insurance or to a number of high-profile third-party organisations, our highly skilled and experienced advisors handle in excess of 55,000 calls a year on a variety of tax queries where quick reassurance or guidance on a tax matter is needed
TaxDesk - our telephone and email support service handles over 1,200 complex tax queries every year and delivers immediate, practical and authoritative advice. TaxDesk is seen by many accounting practices as an extension of their team and provides reassurance that solving a client’s complex tax issue is just a phone call away. Firms that regularly use, or refer work to, TaxDesk are incentivised by lower rates
Consultancy – where more in-depth advice is required, with consultants acting as part of the accountant’s client-facing team or discreetly in the background.
Respecting the relationship between our customers and their clients is paramount, and we offer a strong service promise to accounting and professional intermediary firms:
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We work in partnership to develop and improve our clients’ businesses by enabling them to meet the range of their clients’ tax needs, no matter how complex
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We can work behind the scenes or attend meetings with an accounting firm and their clients, a choice that is entirely in our clients’ hands
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We work in partnership with our clients and will never compete against them for business – the ultimate ‘no conflict’ solution
Collaboration between the Markel Tax team and our accountant customers to deliver the best possible outcome for our clients is key to the overall service proposition and how we continually add value to our customers.